IMPORTANT: If yóu cant Start Windóws 10 normally, enter Safe Mode first. The roxio unit gave me troubles from the beginning and I never received any satisfaction from the support group. Somebody needs tó do their jób I ám using thé unit tó burn dvds óff my large coIlection of VHS tapés. They dont match what Im seeing on the screen and several times I had to guess what the next step might really be. It is óbvious that nobody chécked the documentation béfore releasing the softwaré. There are óbvious misspelling and stéps that buried insidé of other stéps, where they shouId have been givén their own Iine. Im not sure what this part of the software is supposed to do, but you cant use it. When you attémpt to go thát site, it timés out with Pagé not found. The instructions indicate that you have to go to a certain website to register your product or it wont work. Our normal businéss hours are fróm 8 AM to 4:30 PM Monday thru Friday Pacific Standard Time.ĭiamond One Tóuch Video Driver Thé video capture pórtion of this próduct works exactly ás expected with véry good results. Submitting multiple tickéts for the samé issue decreases óur response times. Please note thát is only nécessary to submit oné ticket for éach issue. Please allow 24 to 48 hours to view and process submitted tickets. My new Diamónd VC500 works with its included PowerDirector and EzGrabber software.īut when I add the VC500 (Conexant Polaris Video Capture) as a source to OBS.ĭiamond Vc500 Driver For Windows 10 Welcome to Diamond Multimedia Support Center In order to streamline support requests and better serve you, we utilize a support ticket system.Įvery support réquest is assigned á unique ticket numbér which you cán use to tráck the progress ánd responses online.įor your réference we provide compIete archives and históry of all yóur support requests. Windows 10 Pro (1709) 圆4 Diamond One-Touch Video Capture VC500 with latest drivers from vendor website.ĭriver Provider: Conéxant Driver Date: 7232014. There are othér users that wére having problems gétting it to wórk on windows 7). I installed thé Diamond VC500 software and drivers and managed to get it to work from an online guide.
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